Last updated on 17th June, 2025
PLEASE READ THIS TERMS OF USE CAREFULLY BEFORE USING THE WEB BASED SERVICES PROVIDED BY SAHAYMITRA.COM. Your use of the Service constitutes your acceptance and agreement to all the terms and conditions in these Terms of Use and the Privacy Policy and Your representation that You are legally competent to use the services as per laws of the land.
Your use of the Service will constitute Your acceptance and that You agree to such changes, as may be carried in this Terms of Use, from time to time. Therefore, You should frequently review these Terms of Use and the Privacy Policy to see if there has been any updates and changes incorporated, as the revised terms will supersede the earlier ones. This Terms of Use is subject to change at any time, effective upon posting on the website.
By agreeing to these Terms and Conditions, You represent the following:
The domain name www.SAHAYMITRA.COM ('Website') is registered and owned by Kochikar Technologies LLP , a company incorporated under the Limited Liability Partnership Act, 2008 having its registered office at D. No. 1-1-2A (Part) Padav, Swasti Cashew Industries Compound, Off Airport Road, Padavinangadi, Mangaluru 575008 India and hereinafter referred to as SAHAYMITRA.COM.
SAHAYMITRA.COM is a platform for charitable related services and enables the connection between individuals seeking to obtain services ("Customer") and individuals and institutions seeking to provide services ("Service Provider").
Customer and Service Provider together are hereinafter referred to as "Users"; and individually as "User"; Those certain services requested by the Customer, which are to be completed by the Service Provider, are hereinafter referred to as "Services"; For the purpose of these Terms of Use, wherever the context so requires "You"; shall mean any natural or legal person who visit or access the SAHAYMITRA.COM website, which may also include User(s).
Collection of Your Personal Information
SAHAYMITRA.COM AND ITS AFFILIATES AND LICENSORS CANNOT AND DO NOT GUARANTEE THAT ANY PERSONAL INFORMATION SUPPLIED BY YOU WILL NOT BE MISAPPROPRIATED, INTERCEPTED, DELETED, DESTROYED OR USED BY OTHERS. Hence, you are authorized to provide only such information as may be necessary for the Service. NEITHER SAHAYMITRA.COM NOR ITS AFFILIATES OR LICENSORS IS RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICE. SAHAYMITRA.COM AND ITS AFFILIATES AND LICENSORS WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE SERVICE.
Links to Other Web Sites
Links (such as hyperlinks) from SAHAYMITRA.COM to other sites on the Web do not constitute as the endorsement by SAHAYMITRA.COM of those sites or their content. Such links are provided as an information service, for reference and convenience only. SAHAYMITRA.COM does not control any such sites and is not responsible for their content. The existence of links on the Service to such websites (including without limitation external websites that are framed by the SAHAYMITRA.COM Service as well as any advertisements displayed in connection therewith) does not mean that SAHAYMITRA.COM endorses any of the material on such websites, or has any association with their operators. It is User’s responsibility to evaluate the content and usefulness of the information obtained from other sites. The use of any website controlled, owned or operated by third parties is governed by the terms and conditions of use and privacy policies for those websites, and not by SAHAYMITRA.COM 's Terms of Use or Privacy Policy. You access such third-party websites at Your own risk. SAHAYMITRA.COM expressly disclaims any liability arising in connection with Your use and/or viewing of any websites or other material associated with links that may appear on the Service. You hereby agree to hold SAHAYMITRA.COM harmless from any liability that may result from the use of links that may appear on the Service.
Public Areas
The website may contain profiles, email systems, blogs, message boards, applications, job postings, chat areas, news groups, forums, communities and/or other message, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc., or communication facilities ("Public Areas";) that allow Users to communicate with SAHAYMITRA.COM. You understand that SAHAYMITRA.COM does not pre-screen or monitor the content posted by users of these various communication tools, which means that if You choose to use these tools to submit any type of content to our website, then it is Your personal responsibility to use these tools in a responsible and ethical manner. Without limitation, You shall not
Account, Password and Security
You are the sole authorized user of Your account. You are responsible for maintaining the confidentiality of any password and account number provided by You or SAHAYMITRA.COM for accessing the Service. You are solely and fully responsible for all activities that occur under Your password or account. SAHAYMITRA.COM has no control over the use of any User's account and expressly disclaims any liability derived therefrom. Should You suspect that any unauthorized party may be using Your password or account, or You suspect any other breach of security, You will contact SAHAYMITRA.COM immediately.
Your Information
"Your Information"; is defined as any information and materials You provide to SAHAYMITRA.COM or other Users in connection with Your registration for and use of the Service, including without limitation that posted or transmitted for use in Public Areas. You are solely liable and responsible for Your Information and the consequences arising thereof and SAHAYMITRA.COM merely acts as a passive conduit for Your online distribution and publication of Your Information. You hereby represent and warrant to SAHAYMITRA.COM that Your Information (a) will not be false, inaccurate, incomplete or misleading; (b) will not be fraudulent or involve the sale of counterfeit or stolen items; (c) will not infringe any third party's copyright, patent, trademark, trade secret or other proprietary right or rights of publicity or privacy; (d) will not violate any law, statute, ordinance, or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); (e) will not be defamatory, libellous, unlawfully threatening, or unlawfully harassing; (f) will not be obscene or contain child pornography or be harmful to minors; (g) will not contain any viruses, Trojan Horses, worms, time bombs, cancel bots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; and (h) will not create liability for SAHAYMITRA.COM or cause SAHAYMITRA.COM to lose (in whole or in part) the services of its internet service providers or other partners or suppliers. Solely to enable SAHAYMITRA.COM to use Your Information without violating any rights You might have in that information, You hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise all copyright, publicity rights, and any other rights You have in Your Information, in any media now known or not currently known or to any administrator or service provider for sending our newsletters or surveys.
a. SAHAYMITRA.COM is only a facilitator of the service for Charitable Activities and/or related Activities. It does not own/warrant service fulfilment. Please note that all the services are performed by Service Provider and not by SAHAYMITRA.COM.
b. Charitable Activities: SAHAYMITRA.COM services are limited to displaying the charitable activities undertaken by Service Providers.
c. Customers should strictly use their own discretion when choosing the Service Provider and the service offered by them. They should independently verify and satisfy themselves of the genuineness of these activities at their sole discretion."Your Information"; is defined as any information and materials You provide to SAHAYMITRA.COM or other Users in connection with Your registration for and use of the Service, including without limitation that posted or transmitted for use in Public Areas. You are solely liable and responsible for Your Information and the consequences arising thereof and SAHAYMITRA.COM merely acts as a passive conduit for Your online distribution and publication of Your Information. You hereby represent and warrant to SAHAYMITRA.COM that Your Information (a) will not be false, inaccurate, incomplete or misleading; (b) will not be fraudulent or involve the sale of counterfeit or stolen items; (c) will not infringe any third party's copyright, patent, trademark, trade secret or other proprietary right or rights of publicity or privacy; (d) will not violate any law, statute, ordinance, or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); (e) will not be defamatory, libellous, unlawfully threatening, or unlawfully harassing; (f) will not be obscene or contain child pornography or be harmful to minors; (g) will not contain any viruses, Trojan Horses, worms, time bombs, cancel bots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; and (h) will not create liability for SAHAYMITRA.COM or cause SAHAYMITRA.COM to lose (in whole or in part) the services of its internet service providers or other partners or suppliers. Solely to enable SAHAYMITRA.COM to use Your Information without violating any rights You might have in that information, You hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise all copyright, publicity rights, and any other rights You have in Your Information, in any media now known or not currently known or to any administrator or service provider for sending our newsletters or surveys.
d. The charitable activities mentioned in our website are as per the Service Provider (individual Trust). They are provided for user’s understanding. SAHAYMITRA.COM do not promise any outcomes. The charitable activity done with SAHAYMITRA.COM.com by the user is done on his or her sole discretion.
a. Customers are obligated to pay for the Services fees and all transaction taxes on the services provided under this Agreement. Further, Customer agrees to reimburse costs, fees or expenses associated with a Service and authorise SAHAYMITRA.COM to charge their bank account.
b. SAHAYMITRA.COM will retain the convenience fee and will transfer the balance to Service Provider after deduction of all taxes, levies, charges, duties or fines.
a. Service Request will be complete once customer has made advance payments for each requested Service and transfer the service fees to SAHAYMITRA.COM's account through SAHAYMITRA.COM web site or APP services.
b. Payment can be done using Internet Banking and/or credit/debit cards ("Bank Account") through SAHAYMITRA.COM's payment gateway partners. SAHAYMITRA.COM does not accept any cash for ordering the Service.
c. While SAHAYMITRA.COM will use commercially reasonable efforts to ensure the security of all banking and other personal information, we expressly disclaim any liability for any damage that may result should any information be released to any third parties, and You agree to hold SAHAYMITRA.COM harmless for any damages that may result therefrom. SAHAYMITRA.COM will use third party services to process banking information. For further information regarding that Services, please contact contact@sahaymitra.com to request information about contact@sahaymitra.com internet banking and other cashless transaction providers.
a. You may terminate this Agreement at any time by ceasing use of the Service.
b. Without limitation, SAHAYMITRA.COM may terminate or suspend Your right to use the Service if You breach any term of this Agreement or any policy of SAHAYMITRA.COM posted on the Service from time to time, or if SAHAYMITRA.COM otherwise finds that You have engaged in inappropriate and/or offensive behaviour. If SAHAYMITRA.COM terminates or suspends Your right to use the Service for any of these reasons, You will not be entitled to any refund of unused balance in Your account. In addition to terminating or suspending Your account, SAHAYMITRA.COM reserves the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive relief.
c. SAHAYMITRA.COM may terminate or suspend Your right to use the Service at anytime for any or no reason by providing You with written or email notice of such termination, and termination will be effective immediately upon delivery of such notice. Even after Your right to use the Service is terminated or suspended, this Agreement will remain enforceable against You
d. All sections which by their nature should survive the expiration or termination of this Agreement shall continue in full force and effect subsequent to and notwithstanding the expiration or termination of this Agreement.
a. All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content (collectively "Proprietary Material";) that users see or read on the Service is owned by SAHAYMITRA.COM or are used by permission. Proprietary Material is protected in all forms, media and technologies now known or hereinafter developed. SAHAYMITRA.COM owns all Proprietary Material as well as the coordination, selection, arrangement and enhancement of such Proprietary Materials as a Collective Work under the Intellectual Property Rights Act, as amended. The Proprietary Material protected by the domestic and international laws of copyright, patents, and other proprietary rights and laws. Users may not copy, download, use, redesign, reconfigure, or retransmit anything from the Service without SAHAYMITRA.COM 's prior written consent.
b. Any use of such Proprietary Material, other than as permitted therein, is expressly prohibited without the prior permission of SAHAYMITRA.COM and/or the relevant right holder.
c. The service marks and trademarks of SAHAYMITRA.COM including without limitation, SAHAYMITRA.COM logo and website are owned by Sri Vedavyasa Charitable Trust, Haridwar. Any other trademarks, service marks, logos and/or trade names appearing on the Service are the property of their respective owners. You may not copy or use any of these marks, logos or trade names without the express prior written consent of the owner.
d. Prohibition on Reverse Engineering: You will not, and you will not encourage, assist or authorise any other person to, for any reason whatsoever, reverse engineer, decompile, disassemble:
SAHAYMITRA.COM reserves the right in its sole discretion to review, improve, modify or discontinue...
a. You acknowledge that Confidential Information (as hereinafter defined) is a valuable, special and unique asset of SAHAYMITRA.COM and agree that You will not disclose, transfer, use (or seek to induce others to disclose, transfer or use) any Confidential Information for any purpose other than disclosure to Your authorized employees and agents who are bound to maintain the confidentiality of Confidential Information.
b. You shall promptly notify SAHAYMITRA.COM in writing of any circumstances which may constitute unauthorized disclosure, transfer, or use of Confidential Information. You shall use best efforts to protect Confidential Information from unauthorized disclosure, transfer or use. You shall return all originals and any copies of any and all materials containing Confidential Information to SAHAYMITRA.COM upon termination of this Agreement for any reason whatsoever. The term "Confidential Information"; shall mean any and all of SAHAYMITRA.COM's trade secrets, confidential and proprietary information and all other information and data of SAHAYMITRA.COM that is not generally known to the public or other third parties who could derive value, economic or otherwise, from its use or disclosure.
c. Confidential Information shall be deemed to include technical data, know-how, research, product plans, products, services, customers, markets, software, developments, inventions, processes, formulas, technology, designs, drawings, engineering, hardware configuration information, marketing, finances or other business information or other information disclosed directly or indirectly in writing, orally or by drawings or observation.
a. SAHAYMITRA.COM is only an aggregator of Customers and Service Providers. Though there is a process to collecting information and details of Users. There could be instances where users share incomplete information/ wrongful information. Thus, service request should be raised only after Customer and Service Providers have done all relevant checks and due diligence to their satisfaction.
b. Neither SAHAYMITRA.COM nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performances, completeness or suitability of the information and material found or offered on SAHAYMITRA.COM for any particular purpose.
c. The website – SAHAYMITRA.COM and all the information/ content (including but not limited to software) provided herein and Services, included on or otherwise made available to You through this website are provided on "as is"; and "as available"; basis without any representation or warranties, express or implied except otherwise specified in writing.
d. SAHAYMITRA.COM will not be liable to You in any way or in relation to the content, or use of, or otherwise in connection with the website. You acknowledge that such information and materials may contain inaccuracies or errors and SAHAYMITRA.COM will not be liable to You for any such inaccuracies or in any way or in relation to the content, or use of, or otherwise in connection with the website.
e. Your use of the information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be Your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
f. SAHAYMITRA.COM has limited control over the quality, timing or legality of Services delivered by SAHAYMITRA.COM Service Provider. SAHAYMITRA.COM merely serves as a platform to connect the Customer with the Service Provider. Hence it does not take any responsibility of suitability, reliability, timeliness, or accuracy of the Services requested and provided by Users or about background checks/ credentials of users. Customers and service Providers are conduct required checks and due diligence before raising service request.
a. YOU AGREE NOT TO HOLD SAHAYMITRA.COM ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES, AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS LIABLE FOR ANY DAMAGE, SUITS, TORT, NEGLIGENCE, STRICT LIABILITY CLAIMS, AND/OR CONTROVERSIES (COLLECTIVELY, "LIABILITIES";) THAT HAVE ARISEN OR THAT MAY ARISE, WHETHER KNOWN OR UNKNOWN, RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, INCLUDING WITHOUT LIMITATION, ANY LIABILITIES ARISING IN CONNECTION WITH THE CONDUCT, ACT OR OMISSION OF ANY USER (INCLUDING WITHOUT LIMITATION STALKING, HARASSMENT THAT IS SEXUAL OR OTHERWISE, ACTS OF PHYSICAL VIOLENCE, AND DESTRUCTION OF PERSONAL PROPERTY), ANY DISPUTE WITH ANY USER, ANY INSTRUCTION, ADVICE, ACT, OR SERVICE PROVIDED BY SAHAYMITRA.COM OR ITS AFFILIATES OR LICENSORS AND ANY DESTRUCTION OF YOUR INFORMATION
b. UNDER NO CIRCUMSTANCES WILL SAHAYMITRA.COM ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES' AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF THE SAME, INCLUDING BUT LIMITED TO DAMAGES FOR LOSS OF USE, DATA OR PROFITS ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SERVICES.
c. IF, NOTWITHSTANDING THE FOREGOING EXCLUSIONS, IT IS DETERMINED THAT SAHAYMITRA.COM OR ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES' AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS IS LIABLE FOR DAMAGES, IN NO EVENT WILL THE AGGREGATE LIABILITY, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EXCEED THE TOTAL CONVENINCE FEES RECEIVED FROM YOU BY SAHAYMITRA.COM DURING THE PRECEDING THREE (3) MONTHS PRIOR TO THE TIME SUCH CLAIM AROSE.
You hereby agree to indemnify, defend, and hold harmless SAHAYMITRA.COM , its directors, officers, employees, agents, licensors, attorneys, independent contractors, providers, subsidiaries, and affiliates from and against any and all claims, loss, expense or demand of liability, including attorneys' fees and costs incurred, arising from Your use or inability to use the Services.
No independent contractor, agency, partnership, joint venture, employer-employee or franchiser- franchisee relationship is intended or created by this Agreement
You cannot assign or otherwise transfer this Agreement, or any rights granted hereunder or any obligations, to any third party and any such assignment or transfer or purported assignment or transfer shall be void ab-initio. SAHAYMITRA.COM 's rights and/or obligations under the Agreement are freely assignable or otherwise transferable to any third parties without the requirement of seeking Your prior consent. SAHAYMITRA.COM’s may inform You of such assignment or transfer in accordance with the notice requirements under the Agreement on best effort basis.
If, for any reason, a court of competent jurisdiction finds any provision of the Agreement, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Agreement shall continue in full force and effect. SAHAYMITRA.COM's may amend in a reasonable manner such provision to make it enforceable and such amendment will be given effect in accordance with the amendment terms of this Agreement.
Any failure or delay by a party to enforce or exercise any provision of the Agreement, or any related right, shall not constitute a waiver by such party of that provision or right. The exercise of one or more rights hereunder shall not be a waiver of, or preclude the exercise of, any rights or remedies available to such party under this Agreement or in law or at equity. Any waiver by a party shall only be made in writing and executed by a duly authorized officer of such party.
If performance of any service or obligation under this Agreement by the SAHAYMITRA.COM is prevented, restricted, delayed or interfered with by reason of labor disputes, strikes, acts of God, floods, lightning, severe weather, shortages of materials, rationing, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause, which are beyond the reasonable control of SAHAYMITRA.COM 's or its third parties performing such services as SAHAYMITRA.COM Service Provider and could not have been prevented by reasonable precautions (each, a "Force Majeure Event"), then SAHAYMITRA.COM’s shall be excused from such performance to the extent of and during the period of such Force Majeure Event. SAHAYMITRA.COM's shall exercise all reasonable commercial efforts to continue to perform its obligations hereunder.
a. SAHAYMITRA.COM no responsibility any transaction which is concluded outside the platform between users. If any money is paid to Service Provider without informing SAHAYMITRA.COM . SAHAYMITRA.COM has no control over such payments to the Service Provider. Hence it is important that payments may be made directly to SAHAYMITRA.COM through online payment option as SAHAYMITRA.COM website.
b. No charges, other than those specified herein shall be paid by You to SAHAYMITRA.COM.
c. SAHAYMITRA.COM may decline to provide any service on National Holidays, Public Holidays, Government Holidays without any obligation to any Customer or User.
SAHAYMITRA.COM reserves the right, at its sole and absolute discretion, to change, modify, add to, supplement or delete any of the terms and conditions of this Agreement (including the Privacy Policy) at any time, effective upon notice and such changes shall be binding on the User immediately, unless otherwise stated. If any future changes to this Agreement are unacceptable to You, or cause You to no longer be in compliance with this Agreement, You must terminate, and immediately stop using, the Service. Your continued use of the Service following any revision to this Agreement constitutes Your complete and irrevocable acceptance of any and all such changes. SAHAYMITRA.COM may change, modify, suspend, or discontinue any aspect of the Service at any time. SAHAYMITRA.COM may also impose limits on certain features or restrict Your access to parts or all of the Service without notice or liability. If You have any questions or concerns about this Agreement, please send us a thorough description to contact@sahaymitra.com. We strive to respond to all your requests.
I HEREBY ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND THE FOREGOING TERMS OF USE AND THE SAHAYMITRA.COM PRIVACY POLICY AND AGREE THAT MY USE OF THE SERVICE IS AN ACKNOWLEDGMENT OF MY AGREEMENT TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT.